Refund policy

Return & Refund Policy – Smokez Vape Depot

At Smokez Vape Depot, we take pride in providing quality products. Due to the nature of vape products and for health and safety reasons, we have a strict return policy outlined below.

🚫 Final Sale Items (No Returns or Refunds)

All of the following items are final sale and not eligible for return, refund, or exchange, whether opened or unopened:

E-liquids / vape juice
Disposable vapes
Pods, coils, cartridges
Opened or used hardware

This policy complies with health, safety, and vaping industry regulations.

✅ Eligible Returns (Defective or Damaged Items Only)

We only accept returns or exchanges if:

The item is defective or damaged upon arrival
The item is unused and in original packaging
The issue is reported within 48 hours of delivery

Approved claims may result in:

A replacement of the same item, or
Store credit (at our discretion)

🔧 Defective Devices

If you receive a defective device:

Contact us within 48 hours of delivery
Proof of purchase is required
Photos or a short video showing the defect may be requested
Manufacturer warranties will be honored when applicable

Damage caused by misuse, improper charging, liquid leakage, water damage, or normal wear and tear is not covered.

🚚 Shipping & Delivery Issues

If your order arrives damaged, missing items, or incorrect:

Notify us within 48 hours of delivery
Retain all original packaging
We will work quickly to resolve the issue

Shipping fees are non-refundable.

💳 Refunds

Approved refunds (if applicable) will be issued to the original payment method
Refund processing times depend on your bank or payment provider
Shipping costs are non-refundable